Fix Access is Denied Error in Windows 10 Xbox Live app

Last Updated on October 8, 2016

For some users, the Xbox Live app has stopped working after the new Windows 10 update. They get the error stating that “We were unable to sign you into Xbox Live. Access is denied“.

If you are one of those users who is facing this issue, this post is for you. The access is denied error is causing because of a bug in the app. Fortunately, this is a known issue with the Xbox live app, so you can expect a solution in the next update.

Which update though? This is a bigger question. We can’t know for sure, but meanwhile, there is a simple fix available for us. A Reddit user jenmsft has posted a solution to for this error. It is a simple command to add some data to the registry which will fix the Xbox live app.


You have to use the Command prompt to use this command with administrator access. Now, keep one thing in mind that this is a temporary solution, and can break the app again after an update or two.

If some update breaks the Xbox live app again for you, try this command again by following the steps you are about to perform. That may fix the app again. There is no guarantee, though.

One thing more that you can try is rolling back to the slow ring in Windows 10, after which you will start getting the slower and more stable updates for the platform. This is because these kinds of bugs are very common on apps which are under development.

Fix Xbox Live Access is denied error in Windows 10

  • Right-click on the lower-left of the screen and open Command Prompt (Admin).
  • In the command prompt, type the following command and press enter.

REG ADD HKLM\SYSTEM\CurrentControlSet\Services\XblAuthManager /v SvcHostSplitDisable /t REG_DWORD /d 1 /f

  • Close everything and restart your PC.

After restarting, the changes to the registry will take effect and the Xbox live app will start working normally again.


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Written by Utkarsh

Utkarsh Bhatt is a certified tech expert and software engineer for a Fortune 500 Company. He was born in 1995, making him one of the oldest members of the team at EFX. Utkarsh loves solving technical issues and is always the first to jump on any problem that needs solving. When he’s not coding or debugging, he enjoys playing video games (especially Super Smash Bros.) and watching cartoons.

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4 thoughts on “Fix Access is Denied Error in Windows 10 Xbox Live app”

  1. Wow, this seems to be working for me as well. I even went so far as to roll my Insider build back and then that didn’t work – reset but the issue came back. This fix appears to have addressed it issue now though. Just getting an error now that I am not connected to the Internet – another issue to solve 🙂

  2. Didn’t work for me. This error just plain sucks – I can access my account from web, but not the app. Needless to say, I can’t play some games because of that. Fix it, MS!

    • You can try reinstalling the Xbox app on your PC.

      Search for PowerShell in the start menu. Run it as Administrator. Then type the following command in there:

      Get-AppxPackage Microsoft.XboxApp | Remove-AppxPackage

      This command will uninstall the Xbox app. Now, go to Windows Store Xbox app page. Reinstall it from there. This can sometimes fix problems with Windows apps.


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