How to Fix Google Play Store Error 963

Last Updated on October 21, 2016

Some users have been complaining about the Google Play Store error 963 popping up on their screens whenever they are trying to download an app on their phones. The error follows something like “<app> can’t be downloaded. Try again, and if the problem continues, get help troubleshooting. (Error code: 963)“. This error code is among the many hundreds that the Play store shows the users in case of any problem. We have written about one such error here. In this post, we will be discussing the error 963 and will be covering the solution for it.


Google Play Store Error 963 Causes

The error 963 generally shows up because of these three culprits.

  • Google Play Store app cache and data.
  • Old Download manager data.
  • Bad updates in Google Play Services.

The fix for the error 963 is basically getting all the old stale data and cache present in the apps such as the official Play Store app, Android Download manager, and the Play services app. Let’s check the steps on how to do it.

Clear Play Store App data and Cache

  • Go to Settings > Apps.
  • Slide to the right to All.
  • Find Google Play Store and tap on the clear data button.
  • Click on the Clear Cache button.
  • Done.

Read more: How to clear Google Play Store App Data.

Clear Play Services data and cache.

  • After clearing data for the Play store, go back to All and find the Play Services app.
  • Tap on the Clear data button.
  • Tap on the Clear cache button.
  • Done.

Clear Download manager data

  • Find the Download manager in All.
  • Tap on the Clear data button.
  • Tap on the clear cache button.
  • Done.

After these steps are done, reboot your phone/tablet to make sure that all the apps are properly restarted by the system. Following these steps will reset the Play store and the Play services data which was causing the error 963 in the store while downloading apps.

After clearing the data from all these three apps, the error 963 will stop bugging you. If any problem still persists, please use the comments section to let us know and we will surely help you in that regard.