Sticky Notes is Not Available Error in Windows 10

Last Updated on December 13, 2019

You may have seen the error “Sticky notes is currently not available to you. Go to the Store.” Sometimes Windows 10 also throws out an error code like 0x803F8001 in the mix. The Sticky Notes is a Universal app in Windows 10 so, there is a very simple way to fix this error.


In fact, the way to fix any Universal app in Windows 10 is to reinstall it using PowerShell. I have talked about the process before for the Calculator app. You basically have to use the Get-AppxPackage command in PowerShell to remove the app. After that, you have the option to install it via the Windows store. More often than not, this will fix all the problems that you are having with that app.

Backup Sticky Notes Data

Before reinstalling the app, you must make a backup of all your notes. This step is crucial if you don’t want to lose all your notes. Reinstalling the app removes all the app data, so a backup will help you recover your notes. The process is as follows.

  • Head over to C:\Users\%username%\AppData\Local\Packages directory.
  • Look for a folder starting with Microsoft.MicrosoftStickyNotes_name (name is an alphanumeric value). On my PC, this folder is Microsoft.MicrosoftStickyNotes_8wekyb3d8bbwe. Yours may or may not be similar.
  • In this folder, go to LocalCache and copy the plum.cache file somewhere safe.

Uninstall Sticky Notes

Once you have made a backup of the plum.cache file, you can safely uninstall the app.

  • Type PowerShell in the start menu search. Right-click on it and run as administrator.sticky-notes-powershell
  • Type Get-AppxPackage -name *Sticky* and press Enter. This will list the Sticky notes app on the top. If you have any other apps with the word “sticky” in their name, they will be listed here too. You just have to look for the app with Name: Microsoft.MicrsosoftStickyNotes.
  • Note down the value in front of the PackageFullName. On my PC, it is Microsoft.MicrosoftStickyNotes_1.1.7.0_x64__8wekyb3d8bbwe. Yours may or may not be different.
  • Type the following command to remove Sticky Notes from your PC. You will need to replace the value inside the angled brackets with the PackageFullName present on your PC.
Remove-AppxPackage <nameOfTheStickyNotesPackage>

On my PC, I have to type Remove-AppxPackage Microsoft.MicrosoftStickyNotes_1.1.7.0_x64__8wekyb3d8bbwe.

Reinstall Sticky Notes

Head over to the Sticky Notes page on Windows Store and click on the big blue Get the app button. This will open the Windows Store and your download will start.

Once installed, search for Sticky Notes in the start menu and run it. This time, you won’t get the error that Sticky notes is currently not available to you. Go to the Store.

Once the app is running fine, you can also try to restore the app data using the plum.cache file. For that, you can use a text editor like Notepad or Visual Studio Code. Open the plum.cache file in the text editor of your choice and you will see all your notes. There will be a few extra special characters in between your notes but you can remove them manually.

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Written by Utkarsh

Utkarsh Bhatt is a certified tech expert and software engineer for a Fortune 500 Company. He was born in 1995, making him one of the oldest members of the team at EFX. Utkarsh loves solving technical issues and is always the first to jump on any problem that needs solving. When he’s not coding or debugging, he enjoys playing video games (especially Super Smash Bros.) and watching cartoons.

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2 thoughts on “Sticky Notes is Not Available Error in Windows 10”

  1. The solution found
    1. Make a backup copy of the file containing the notes at : C:\Users\Username\AppData\Local\Packages\Microsoft.MicrosoftStickyNotes_8wekyb3d8bbwe\LocalState\plum.sqlite
    2. Go to Settings > Accounts – paragraph 2, “Accounts and Applications”

    3. Below remove Microsoft account “Accounts used by other applications

    4. Reboot.

    5. Go to the store, the application itself is updated.

    6. Enter the data Microsoft account

    7. Restore the backup copy of the notes

    How was it discovered?
    On the Microsoft Support site has plenty of information about solving the problem.
    A link to the automatic troubleshooting program Store Windows automation. error checking Shop Windows. After its launch, and the inspection it was found that the program does not see tied to the Store account. I had to reconnect it.

    • That’s a nice approach, Mike. I’ll be sure to update the article to let everyone know about this. With credits, of course.
      Thanks for your feedback.


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