A Problem Occurred with this Webpage so it was Reloaded iPhone, iPad and Mac Fix



The iPad and iPhone users frequently see the “A problem occurred with this webpage, so it was reloaded” error while browsing the web. Although this is not an error, it is certainly an annoyance of sort.

Problem occurred with this webpage

This error can occur anytime while browsing the web in the Safari web browser. This can happen because of a fault in the website or because of a problem in your iPad web browser.

In this post, we will discuss a few ways to fix the “A problem occurred with this webpage, so it was reloaded” error.

A problem occurred with this webpage so it was reloaded

This error has started to occur for the iPad users starting from the iOS 8.0.2 update. The only solution for most of the users was to downgrade their iPads to an older version or wait for the iOS 8.1 update.

This error is not only limited to the iPad and iPhone users, though. Many Safari for Mac users is also facing this problem. Continue reading below to know how to fix his error.

Common Reasons for “A Problem Occurred with the webpage, so it was reloaded” error on iPhone and iPad

  • Using a website at more or less than 100% magnification.
  • Outdated cached data.
  • Speech settings problem.

Now that you know what the most common reasons for this problem are, you can fix this error.

Reset the magnification to 100%

Open the website where you are getting the “A problem occurred…” error and use your fingers (on iPhone, iPad, and iPad mini) or mouse (for Mac) and set the zoom level to 100% on Safari. Zooming with your fingers is simple. Use two of your fingers on the screen and pinch the screen to make the zoom 100%.

On Mac, hold the Command key and then scroll up or down until the zoom level is at 100%. After doing this, reload the webpage. See if that fixes this problem.

Reset your Network and Delete Outdated Cached Data from Safari

For iPhone, iPad and iPad mini

  • Open the app drawer and go to Settings > General > Reset Network Settings. This will disconnect you from all WiFi connections if you have any. You will need to login to them again.
  • Again go to the Settings > Safari > Clear Website Data. This will clear all data stored by the browser like history and website caches.

This will, in most cases fix your web browser on your iPhone and iPad.

For Mac

  • Open Safari and then go to the Safari > Preferences > Privacy > Remove All Website Data.
  • Open Finder and go to Go > Go to Folder. Type ~/Library/Caches/com.apple.Safari/Cache.db. Press on Go. Then Delete this file.
  • Restart Safari.

Adjust the Date and Time Correctly

A lot of websites rely on your phone’s time and date settings to show their contents correctly. If the date and time are offset from the correct value, you can get errors.

  • Go go Settings > General > Date & Time.
  • See if your iPhone, iPad or the iPad mini has the right values set.

Make Sure that JavaScript is Turned ON

Most of the stuff on the web relies on Javascript to work. A lot of commonly used websites won’t even load correctly if Javascript is turned OFF. For this reason, you should try enabling Javascript to see if this fixes the “A Problem Occurred…” error on your Apple device.

  • Open Safari and go to Settings.
  • Go to Advanced options (scroll down to the bottom).
  • Toggle Javascript to ON from there.

Reinstall Java (Mac Only)

Java is responsible for the working of a lot of applications on your Mac. In case there is some problem with a Java file or the whole installation, you can get errors throughout the system. For that reason, it’s good to be sure that Java is working correctly.

Java doesn’t provide us with a ‘reset’ switch, so the best you can do is to uninstall and then reinstall it on your Mac. Here are the steps.

Uninstall Java

  • Open Finder > Applications > Search for JavaAppletPlugin.plugin.
  • Right click on file and then select Move to Trash.

Install Java

  • Download Java from the official Oracle website.
  • Open the jre-8u121-macosx-x64.dmg (or whichever version is the latest) by double clicking on it.
  • Go forward in the installation screen and then press Continue.
  • Press Install in the next screen.
  • Hit Close to finish the installation.

After following these steps will most probably fix the A problem occurred with this webpage, so it was reloaded error on your iPhone, iPad, and the Mac.

If this doesn’t fix your problem, just use the comments section to tell us more about what problems you are facing. We will surely help you out.

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Updated: February 21, 2017 — 12:40 am

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